As a Patient Centered Medical Home, you may notice some differences in the way we provide care; however, most things will be familiar, including how we:

• Assign you a provider who knows you and your family, whenever they are available
• Provide you with care coordination across multiple disciplines to meet your medical needs
• Respect you as an individual
  • We will not make judgments based on race, ethnicity, national origin, age, disability, sex, gender identity, religion and/or creed, and sexual orientation.
• Respect your privacy
  • Your medical information will not be shared with anyone unless you give us written permission or if the law requires it.
• Deliver care using a team of people led by your provider
• Provide you with quality care when you need it, delivering it safely and in a manner that fits with your goals and values
• Take care of short-term illness and long-term disease, and give advice to help you stay healthy
• Tell you about your health and illness in a manner that you can understand

As your PCMH we will:

• Ask what your health care goals are, what you want to do to improve your health and help plan your care
• Use-evidence based care, and offer support for self management of your health
• Give you a written copy of the care plan
• Ask that you let us know if you can’t follow your care plan
• Remind you when tests are due so you can receive the best quality care
• Possibly offer you the option to join in a special type of visit called a “group visit.”

As part of our Patient Centered Medical Home orientation, we will ask you to acknowledge your agreement to the above, and we will acknowledge our promise to you.